AION Accident Assistance

There are some really important things to do following an accident to ensure you are safe and set up for a smooth process.

If you’re at the scene:

• Stop, switch off your engine, and turn on your hazard lights.
• Check yourself and others for injuries. If anyone needs urgent medical help, call the emergency services right away.
• If it’s safe, get everyone out of the vehicle and to a secure location.
• Don’t apologise or admit fault, but do collect key details: Damage, third parties, insurance information, and witness contacts. The more you have, the better.

And most importantly, call us first. We’ll guide you through the right steps for your situation and get help to you fast.

Aion Accident Assistance is an end-to-end service designed to support you from the moment an accident occurs, before you’ve even filed a claim, right through to ensuring you achieve the best possible outcome.

While we handle your immediate needs and arrange for your Aion to be assessed and repaired at the right facility, our experts will work alongside you throughout any claims process you may need to navigate. Our aim is to ensure you always receive the highest quality service and repairs, with specialists on hand to help you understand your options every step of the way.

Yes. We will always recommend the right Authorised Repairer for the job based on the information you’re able to provide, but if you have a specific preference or any special requirements, simply let us know and we’ll arrange the rest.

If the accident wasn’t your fault, you often don’t need to involve your own insurer. Through our Accident Management service, we can arrange everything you need and manage the back-and-forth with the at-fault party’s insurer on your behalf, so you don’t have to.

If you are found to be at fault, we can still help you liaise with your insurer efficiently, saving you time and making the process as straightforward as possible. Either way, call us first.

Even if you’re at fault, Aion Accident Assistance is still here to help. We can assist with recovery, arranging expert repairs at an Authorised Repairer, organising a replacement vehicle, and guiding you through the information you need to navigate your claim. Our goal is to keep things simple, minimise disruption to your life, and get you back on the road as quickly as possible.

If you’re not at fault, it’s important to act carefully. You may receive calls from insurers looking to manage their own costs. Don’t feel pressured into a path that may not be in your best interest, particularly when you’re not at fault. Our experts can help ensure you understand exactly what you’re entitled to, and may be able to manage your claim end-to-end so you don’t have to.

Yes, arranging quality replacement mobility is one of the key ways we support you. Working with your Authorised Repairer, we’ll coordinate a replacement vehicle that’s convenient for you and aligned with your repair timeline, so disruption is kept to an absolute minimum. If you’re not at fault for the accident, you may be eligible for a like-for-like hire vehicle at no charge, in which case we’ll handle delivery or collection around your needs.